SECURITY & PRIVACY

ILonaHairWholesale.com's policy is to respect and protect the privacy of our users. Personal information is used exclusively for the purpose of fulfilling orders and facilitating successful buying experiences. We also ensure that information provided by customers, including contact and purchase information, is kept private. Transactions are process through a secure credit card processing system that includes encryption as well as 24x7 monitoring.

Payment Options

We accept the following payment methods:

All credit card charges will appear as ILonaHair LLC.

Note: When you place your order with a credit or debit card, only an authorization hold will be placed on your credit/debit card account. The charge will be completed and funds withdrawn from your account when we ship your purchase. If you pay using PayPal, funds will be deducted from your PayPal account at checkout.

Only for Wholesalers:

For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.

Changes to and Cancellation of Orders

Requests for changes to or cancellation of orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 10:00am-5:00pm (Eastern). Please, call us at

Toll-Free: 1-844-682-7209

Cancellation requests received outside of 4 business hours is subject to be processed and automatically applied to iLonaHairWholesale.com Return policy

Price Match Guarantee

If you find any item we carry at a lower price either before you purchase or within ten (10) days of your purchase, ILonaHairWholesale.com will match the competitor’s price.

  • The competitor must be an authorized Wholesaler advertising the identical product on a USA website.
  • The product must be advertised on the competitor’s website not by email or written price quote.
  • Since iLonaHairWholesale.com only sells unopened items shipped directly from the manufacturer, we will not match competitors’ bonus or free offers, special offers, rebates, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise.
  • Price matching cannot be combined with any other coupons or offers.

To request a price match simply Toll-Free: 1-844-682-7209 during normal business hours.

Wholesale accounts are not eligible for return or exchange.

Shipping & Handling

ILonaHair.com offers folowing shipping options:

Same DayDelivery time provided when order is placedUPS Express Critical
Next Business DayDelivery as early as 8:00 a.m.UPS Next Day Air Early
Next Business DayDelivery typically by 10:30 a.m.UPS Next Day Air
Next Business DayDelivery typically by 3:00 p.m.UPS Next Day Air Saver
2 Business DaysDelivery typically by 10:30 a.m.UPS 2nd Day Air A.M.
2 Business DaysDelivery typically by end of dayUPS 2nd Day Air
3 Business DaysDelivery by end of dayUPS 3 Day Select
1-5 Business DaysDelivery based on distance
to destination
View U.S. Ground Maps
UPS Ground
1-5 Business DaysDelivery based on distance
to destination
View U.S. Ground Map
UPS Ground with Freight Pricing

*All shipping promotions apply to US Ground shipments only.
**We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

Additional Shipping Information

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified. Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total (50% on international orders). Shipping and handling charges are non refundable.

Sales Tax

IlonaHairWholesale.com is required to collect sales tax from Wholesalers without active Resale Certificate on orders shipped to Florida. If you are shipping to these state, the appropriate charges will be added to your order total and displayed on your final order confirmation.

Discounts

Discounts and coupons are limited to one per order.

Fraud & Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

Policy Changes

iLonaHairWholesale.com reserves the right at our discretion to make changes to these policies without notice. Please check this page periodically for changes.

Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Updated 01/01/2018